Complaints Resolution Official (CRO) Refresher Training 2018

USD
$69.00

90 minutes
USD
$0.00

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Overview

The 2018 Complaints Resolution Official (CRO) Refresher Training from Open Doors Organization is now open for registration.

Annual refresher training is required under 14 CFR 49 Part 382.143 for all employees performing the CRO function.

This course provides important updates and current information on accessibility and customer service and is a must for all Complaint Resolution Officials.

This is an on-demand online course that can be taken at any time.

Objectives

The 2018 refresher includes:

  1. Government Updates
  2. Top Complaints & Part 382 Review
  3. Guest Speaker
  4. CRO cases from 2017
  5. Resources
  6. Assessment

This year’s guest speaker is Doug Mullen, Assistant General Counsel Airlines For America (A4A).  Katy interviews Doug to get his perspective on the industry as it relates to passengers with disabilities. 

Comments

This training module is organized into the following sections:

  1. Government Updates
  2. Top Complaints & Part 382 Review
  3. Guest Speaker
  4. CRO cases from 2017
  5. Resources
  6. Assessment

Candidates must successfully complete the integrated online assessment to receive a Certificate of Completion.