Complaints Resolution Official (CRO) Refresher Training 2019


90 minutes

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The 2019 Complaints Resolution Official (CRO) Refresher Training from Open Doors Organization is now open for registration.

Annual refresher training is required under 14 CFR 49 Part 382.143 for all employees performing the CRO function.

This course provides important updates and current information on accessibility and customer service and is a must for all Complaint Resolution Officials.

This is an on-demand online course that can be taken at any time.


The 2019 refresher includes:

  1. US Government Updates
  2. Top Complaints & Part 382 Review
  3. Hidden Disabilities
  4. Airline and CRO Responsibilities
  5. Guest Speaker
  6. Real CRO Scenarios
  7. Resources
  8. Assessment

This year’s guest speaker is Heather Ansley, Associate Executive Director of Government Relations for Paralyzed Veterans of America (PVA).

Candidates must successfully complete the integrated online assessment to receive a Certificate of Completion.